Fat Media launch AdviceNet for Citizens Advice Bureaus in the UK
Designing a successful Citizens Advice Bureau Website requires a keen understanding of the service and the many benefits it offers to the public.
Fat Media are delighted to launch AdviceNet
for Citizens Advice Bureaus in the UK.
Citizens Advice Bureau website designs contain a large amount of information and it is therefore imperative that usability and clearly structured menus, site search functions and links are organised in a logical way.
At Fat Media, our specialists have designed Citizens Advice Bureau websites for numerous clients in the sector and based on our strong experience with Citizens Advice Bureaus we are confident that AdviceNet will offer an excellent, secure solution for your service.
Through extensive experience working within our partners in the advice sector we have developed web-based software that helps users find the right adviser for their needs, it also allows advisers to easily refer clients to partners or other advisers best placed to help them both quickly and effectively, saving your organisation valuable time and money, and providing an improved service for clients.
AdviceNet offers the combination of a public facing website and web-based referral management system. The website element of AdviceNet is completely bespoke to Citizens Advice organisations with a simple editor that allows CABs to update website information with ease.
The public facing section of the website includes a search for advice feature that allows visitors to look for help on a topic of their choice (e.g. debt, relationships, housing), which is then cross-referenced with their postcode to direct them to the best source of advice and support, including self-help information. The results from the system provide the most relevant information for that search criteria, for example: organisation name, contact information, map, opening times, accessibility, specialisms and a ‘contact us’ option.
Key Features of AdviceNet
- Fully responsive for mobiles and tablets
- Accessible for all (W3C WAI AAA compliant)
- Self-help mechanism for clients
- Signposting for the public on services categorised by specialism and location
- Directory of information on partners
- Partner login area including Blog, Jobs board, Message board
- Referral system for referring clients
- Volunteering section
- Full reporting system
- Fully secure including dedicated hosting and SSL certificate
- Quick and easy to set up
- Training for advisors and administrators
AdviceNet is in place and delivering benefits for our partners including Salford Advice Network, Can Help North Lancashire, and Manchester Citizens Advice Bureau:
"We have worked with Fat Media for four years using their bespoke referral system, it’s easy to use, looks great and provides us with reporting metrics - it has made such a positive difference to advice giving in Manchester. I would wholeheartedly recommend Fat Media. Kate, Jake and the rest of the team know the sector which has given us a real advantage. They’re also a friendly bunch, are flexible and genuinely care about us as a client."
Stuart Pearson, Manchester CAB
If you are interested in finding out more, we would love to talk to you about what AdviceNet can bring to your organisation - get in touch today on 01524 548948.
Contact Us Today