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Established in 2005, multi-award winning and industry leading experts Fat Media Ltd are once again expanding their business through the addition of an IT Technician Apprentice.

Located in the vibrant region of Southwark, South London, you will develop your existing IT skills and knowledge through a range of exciting tech duties while gaining first-class mentoring and support from industry professionals.

Roles & Responsibilities (will include but not be limited to):

  • Providing end users IT support with their IT Devices/Software
  • Resolving tickets on the IT helpdesk in line with agreed Service Level Agreements
  • Image/Install software on new PC’s/Existing PC’s (Examples – O365, Antivirus etc)
  • Gather information on a user’s problem and escalate when needed
  • Remote Support and Telephone Support
  • Ensure documentation is kept up to date on CRM system
  • PC build for new users and connection of peripherals

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Fat Media.

Desired qualities, skills & knowledge:

  • Communicate with and support colleagues in a professional manner
  • A methodical and logical troubleshooting mindset
  • Basic knowledge of computer hardware and software
  • Basic knowledge of Mac is desirable but not essential
  • A team player with a great attitude towards work
  • Practical and hands-on

Salary, Hours & Benefits:

  • £14,560 per annum
  • 37.5 per week 9am to 5pm
  • 25 days holiday plus statutory days 
  • Relaxed dress code 
  • Free refreshments 
  • Birthday cake  
  • Fat parties 
  • Epic hardware 
  • Referral fee – Recommend a friend
  • Working with amazing people 
  • Flu jab vouchers

Why Fat Media, you ask?

Salary sacrifice Pension

25 days holiday plus statutory days

Free drinks from our beer fridge every Friday

Relaxed dress code

Discounted gym memberships

Local eatery discounts

Interested?

We'd love to hear from you

Apply Now

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