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An essential counterpart to any high street retail shop is a great ecommerce website. Not only does it provide a secondary revenue stream, it can also drive more footfall into your shop, so it really is a win-win when designed and developed in the right way.

Fat Media have been creating beautiful, user-friendly online stores for over ten years, so we know a thing or two about how to make the most of your website!

Nimble Navigation

Whether you have a small product range, or an extensive catalogue of wares, the key to great online sales is making it as easy as possible for customers to find the product they're looking for. Our team of User Experience designers use tactics such as journey mapping and persona creation to understand what it is your customers need from your site, and recommend how to make it as accessible as possible to them.

For retailers with a large product range, a mega menu is great way to help users find what they're looking for in just a few clicks - check out the ones we have created for Lakeland and Havwoods Accessories as examples of these. Not only do they break down your product list for easy browsing, but we can also build in promotional space, such as a 'Product of the Week' spot.

We have also found that the way customers browse your products in-store is often a great way to construct their online search. For example, if your products are grouped by colour on the shop floor, make sure you can filter by colour on your online product list.

Keeping Customers Happy

A common concern is that stock levels online may easily become out of date, and disappointing a customer is the last thing any of us want. That's why our developers will integrate your new website with your current stock management system, so product availability is always updated in real-time.

Further integrations are also available with payment providers such as Paypal and SagePay, offering reassurance to your customers that their payments are secure.


Keeping Customers Loyal

The key to loyal customers is tactical digital marketing - and as a full-service agency, Fat Media can help with this too. Email marketing is a great way of keeping in touch with your customer base, informing them of new product releases, special offers or seasonal favourites. Combine this with an engaging social media presence, and you're sure to keep customers coming back for more.

Get in touch with our team today to discuss how we can take your retail business to the next level!

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  • We have consistently enjoyed working with every member of the Fat Media team. They're a top-class digital agency, and quickly grasped the technical aspects of our industry with their work on our social media channels. They have always provided exactly what we needed. We would recommend them to anyone.

    Daniel Lightfoot, Business Manager UK & Ireland Syngenta UK

  • At The Daffodil Hotel & Spa we have a strong brand direction and we knew what we wanted from our site with Fat Media. Working with the team to design such an impressive, CTA focused site has been a great experience.

    Laura Wolstenholme, Head of Sales & Marketing, Daffodil Hotel & Spa

  • I’ve been delighted with Fat Media’s web development skills and their flexibility in meeting our requirements. With their help we updated our website presentation layer, added responsive mobile, added a new Content Management System, changed our Airport Property management System and migrated across to a new hosting environment. All without any major hitches.

    Fergus Boyd, IT Director, Yotel

  • We had the pleasure of working with the team at Fat Media in the development of our new recruitment website. They made the whole project very easy for us and nothing was too much trouble. We were on time and on-budget but most importantly they delivered a really creative solution in keeping with our brand - we were thrilled with the results. We have a clean contemporary recruitment website which makes learning more about life at Lakeland very accessible to applicants.

    Suzanne Allen, People & Business Support Manager, Lakeland

  • Working with Fat Media has been a pleasure from start to finish – their enthusiasm for creating a brilliant new website starts in the initial briefing and runs throughout the project. They are always on hand to provide guidance and provide solutions quickly. They have a friendly yet professional approach and deliver to expectations and time scales. Looking forward to working with them on the next project!

    Emily McCoid, Marketing Manager, Bells of Lazonby

  • The Digital Advertising team at Fat Media did a highly professional and intuitive job from start to finish, and are a pleasure to work with. They took the time to understand what we wanted to achieve, develop detailed analysis which was then evolved based on the data emerging throughout our campaign, and, by them continuously optimising the mix of channels, formats and styles, the results far surpassed our expectations – so much so that we have already set a higher budget for our next campaign.

    Iain Corby, Director of Operations & Development, Gamble Aware

  • Having worked with Fat Media on various projects over the last 18 months, I have been delighted with not just the quality of the finished work but also the innovative and creative approach taken in response to any brief. They have really helped us to bring the Lancaster University brand to life.

    Clare Riding, Head of Marketing, Lancaster University

  • Fat Media have done excellent work designing and building our new retail website in Magento. Throughout the process all of their staff have proven to be helpful, informed and proactive. A great experience all round!

    David Lindsay, IT Manager, Royal Mile Whiskies

  • We've worked with Fat Media for many years now and have always found that they'll go above and beyond to accommodate our requests. As our teams have grown together we've developed a strong working relationship based on a great deal of trust and the team have gone to great lengths to understand the market in which we operate to find ways that they can best meet our needs.

    Annabel Arrowsmith, Marketing Manager, Foresight

  • We appointed Fat Media to work with us on the rebranding and positioning of Atlantic Geomatics, as well as to develop for us a website that would support business growth as one of the leading Geospatial Companies in the North of England and Scotland.

    The quality of work delivered by Fat Media across all aspects of our brief, has provided Atlantic Geomatics with the confidence and support needed to help us grow as a business and meet our marketing and commercial objectives.

    We look forward to continuing to work with Fat Media as our marketing partner.

    Oliver Viney, Business Manager, Atlantic Geomatics

  • We worked very closely with Fat Media to make sure all key elements of the site were quickly accessible and found the perfect balance between design elements and user experience.

    Gareth O'Rourke, E-marketing Manager, Pure Leisure

  • It was as pleasure to work with Fat Media on developing our new website this year. They were proactive, creative and very practical with their proposals and working approach to meet our needs. We also launched on time – no mean feat with a school website, where approvals are often down to a number of people. They also created our new whole school Prospectus which perfectly complements the website and has given us a fresher, more contemporary feel for all our materials. They remain supportive and helpful and I know that I can always call them up for advice or help.

    Alison Miles, Marketing Manager, Sydenham High School

  • We wanted a professional and affordable option to promote and produce a unique patient story here at the Spire Bristol Hospital. The staff at Fat Media managed to compile a fantastic article in what was a relatively short deadline. We would like to thank them all for the personal service which was provided throughout

    Sam Harrison, Marketing Executive, Spire Bristol Hospital

    Contact Us

    Lancaster

    Harpers Mill
    White Cross Estate
    Lancaster
    LA1 4XF

    t: 01524 548948
    e: [email protected]

    London

    Harling House
    47-51 Great Suffolk Street
    London
    SE1 0BS

    t: 02031987766
    e: [email protected]

    Bristol

    Vintry Building
    Wine Street
    Bristol
    BS1 2BD

    t: 0117 9712499
    e: [email protected]